Security Operations Support Specialist
CO1048 Forsythe Technology Canada, Inc. • mississauga, Canada
Role Description
Join CDW as a Security Operations Support Specialist, delivering essential second-level support in an enterprise environment. Expand your technical expertise while managing crucial security incidents and requests.
This role involves 24x7 support where you will analyze and resolve client issues, handle system crashes, and repair network infrastructures. You'll mentor junior staff while focusing on service improvement and professional growth. Your contributions are vital in enhancing customer satisfaction and ensuring high-quality support.
Key Responsibilities:
• Provide direct client support for security-related inquiries
• Offer mentorship to junior team members to boost performance
• Analyze and solve deep operating system issues
• Develop SOPs and knowledge-base articles
• Engage in continuous learning through certifications
Requirements:
• At least 6 years of total IT experience, 1 year in security
• Tw...
This role involves 24x7 support where you will analyze and resolve client issues, handle system crashes, and repair network infrastructures. You'll mentor junior staff while focusing on service improvement and professional growth. Your contributions are vital in enhancing customer satisfaction and ensuring high-quality support.
Key Responsibilities:
• Provide direct client support for security-related inquiries
• Offer mentorship to junior team members to boost performance
• Analyze and solve deep operating system issues
• Develop SOPs and knowledge-base articles
• Engage in continuous learning through certifications
Requirements:
• At least 6 years of total IT experience, 1 year in security
• Tw...