Security Services Monitoring Specialist
TELUS • montreal (administrative region), Canada
Role Description
Become a Security Services Monitoring Specialist, utilizing your bilingual skills to support our clients and enhance service quality. You'll play a key role in our Monitoring Center Support team.
This specialist position requires a customer-oriented individual who values effective communication and quality assurance. You'll analyze complaints, resolve issues, and manage client relationships while ensuring compliance with security regulations. Your role will involve both attention to detail and multitasking.
Key Responsibilities:
• Monitor and promote security service quality
• Recommend improvements based on client feedback
• Address false alarm fines with relevant authorities
• Handle inquiries from clients and various agencies
• Maintain and update client information accurately
Requirements:
• High school diploma or equivalent
• Bilingual in French and English
• Strong communication skills in both languages
• Proven analytical and negotiation skill...
This specialist position requires a customer-oriented individual who values effective communication and quality assurance. You'll analyze complaints, resolve issues, and manage client relationships while ensuring compliance with security regulations. Your role will involve both attention to detail and multitasking.
Key Responsibilities:
• Monitor and promote security service quality
• Recommend improvements based on client feedback
• Address false alarm fines with relevant authorities
• Handle inquiries from clients and various agencies
• Maintain and update client information accurately
Requirements:
• High school diploma or equivalent
• Bilingual in French and English
• Strong communication skills in both languages
• Proven analytical and negotiation skill...