Semi Sr Platform Engineer Analyst IT Support

11274 Citi Business Services Costa Rica, SRL • Heredia, Costa Rica

Location Heredia, Heredia Province
Job Type Full time
Posted June 03, 2026

Role Description

Position Summary

The position has the responsibility for researching, troubleshooting and supporting multiple clients applications located in LATAM region who uses a wide brand of technologies and environments. The role of Platform Engineer requires the expertise and skills to diagnose serious issues and provide exceptional support for mission-critical applications as part of Platform Services Team, under the umbrella of the developer organization.

Essential Responsibilities

  • Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers.
  • Manage, facilitate and own product support requests through consistent, positive and proactive IT methodologies using ticketing system
  • Troubleshoot, research, analyze and work with appropriate resources to solve problems
  • Identify and escalate situations requiring urgent or additional attention
  • Ju...

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