Senior associate-ic corporate cards

Responsabilités

• Identifies opportunities to make qualified referrals to other groups within the CCC.
• Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided.
• May provide training and coaching to junior associates as needed.
• Handles customer inquiries in an informed, professional, and efficient manner.
• Probes to understand customer needs and provide advice related to personal banking and credit card strategies that meet their objectives.
• Manages all transactional outcomes of customer calls or defers to appropriate internal business groups.
• Escalates complex or unresolved customer situations to the CCAM/CCM as required.
• Performs any required documentation after completed calls to ensure customer’s requests are accurately processed.
• Maintains current knowledge of personal banking and credit car...