Senior Business Process Analysis Analyst

This role will play a pivotal role in shaping and executing our global renewals strategy.Your primary objective will be to ensure clarity in strategy, organizational design, and operational execution, driving success for our Renewals team.Collaborating closely with cross-departmental leaders and teams, you will establish, build on, and iterate processes, automation, and communication frameworks to optimize our Renewals business and drive success for our customers and Zendesk.Reporting to the VP of Global Renewals, this role will have key responsibilities including:**Strategic Oversight**:Act as the global process owner for Renewals operations, ensuring alignment with corporate strategies and business objectives.Develop and execute operational plans that prioritize resource utilization and productivity.
**Cross-Functional Collaboration**:Represent the Renewals function to drive alignment with Customer Success, Sales, Sales Ops, RevOps, CI-WEM, and other key stakeholders.Ensure ef...