Senior CCaaS Business Analyst: Contact Center Enablement

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Job Description

Your Role

We are looking for a talented and experienced Senior CCaaS Business Analyst to join our team in Colombia. In this role, you will serve as a key bridge between business stakeholders and technical teams, driving the successful design and delivery of Contact Center as a Service (CCaaS) solutions. You will play a central role in shaping customer experience transformation projects across enterprise environments.

In this...