Senior Client Service Advisor

Managing our large Key Accounts and core accounts, supporting the delivery of a professional and responsive service to internal and external clients.Prioritise, plan and complete client service delivery tasks in line with global and local business requirements.Includes liaising with clients, dealing with complex queries and proactively resolving service issues within agreed deadlines/targets Build and maintain good client relationships through proactive communication and action to fulfil client expectations Identify and refer potential client complaints and opportunities for new business by providing potential solutions and striving for continuous improvement Responsible for the accuracy and completeness of client data in LRQA business systems Liaise with and provide support to other team members, departments and offices, as may be required Develop a good knowledge and understanding of LRQA products, services, systems and processes on an on-going basis Facilitate the process of invo...