Senior Customer Service Manager

Works with customers and/or internal product, technical and support teams to ensure effective delivery of all support and maintenance services according to contracted service level agreements.Ensures provided support drives customer satisfaction, results in continual contract renewal and delivers business value added for both DN and the customer.In day to day business has ultimate responsibility for timely management of all problems, incidents and escalations.
- Provides CSM support for medium to large customers within an assigned region or area.
- Works with internal DN product, service delivery and support teams to ensure effective support across all stages of the customer engagement lifecycle.
- Serves as a primary escalation point for customer generated product, technical and related issues; addresses and/or facilitates address of reported issues.
- Performs ongoing monitoring of DN internal service and systems to ensure customer satisfaction.
- Delivers cust...