Senior Customer Success Manager Oracle
Syntax • coquitlam, Canada
Role Description
Elevate customer relations with Syntax as a Senior Customer Success Manager focused on Oracle clients in North America. Drive satisfaction and success through strategic advising and strong executive engagement.
As an experienced Senior Customer Success Manager, your role entails acting as the primary advocate for Oracle’s enterprise client portfolio. You will be responsible for building solid relationships with stakeholders, leading service reviews, and coordinating internal teams to ensure consistent delivery. Your strong communication skills and ERP expertise will enable you to align customer goals with managed services effectively.
Key Responsibilities:
• Serve as primary contact for Oracle customer stakeholders
• Build strong executive relationships and manage communications
• Lead operational and executive business review meetings
• Monitor service performance and proactively identify risks
• Drive customer success planning in alignment with goals
Requireme...
As an experienced Senior Customer Success Manager, your role entails acting as the primary advocate for Oracle’s enterprise client portfolio. You will be responsible for building solid relationships with stakeholders, leading service reviews, and coordinating internal teams to ensure consistent delivery. Your strong communication skills and ERP expertise will enable you to align customer goals with managed services effectively.
Key Responsibilities:
• Serve as primary contact for Oracle customer stakeholders
• Build strong executive relationships and manage communications
• Lead operational and executive business review meetings
• Monitor service performance and proactively identify risks
• Drive customer success planning in alignment with goals
Requireme...