Senior Customer Support Agent - Luxury Beauty Brand

We are currently looking for a Senior Customer Support Agent - Luxury Beauty Brand in Mexico. This role is centered on delivering high-end, white-glove customer experiences for a luxury beauty audience where every interaction contributes to brand perception and customer loyalty. You will go beyond traditional support by offering personalized assistance, product guidance, and empathetic problem‑solving across multiple channels, including email, chat, and social media. The environment is fast‑paced, detail‑oriented, and customer‑obsessed, requiring strong autonomy and excellent communication skills. You will manage both routine inquiries and high‑value VIP interactions with professionalism and care. This position plays a key role in shaping a premium customer journey and turning challenges into exceptional brand experiences. It is ideal for someone who thrives in a high‑touch, experience‑driven support environment. Accountabilities: Manage customer inquiries across Gorgias, Richpanel, em...