Senior Employee Relations Specialist (Bilingual)

Reporting to the HR Manager, the Senior Employee Relations Specialist will play a key role in identifying, developing, and implementing employee relations programs. This role provides expert guidance to managers on the application of policies, employment legislation, and the timely resolution of workplace issues. The Specialist operates as a trusted HR advisor to employees nationally across all divisions and collaborates closely with the HR team to identify trends, generate insights, and recommend actions based on data and professional expertise.

Responsibilities

• Coach and support people leaders on routine performance matters, including corrective action, and prepare documentation as needed.
• Escalate sensitive or complex situations to the appropriate HR Manager when required.
• Liaise with third‑party providers to resolve employee relations concerns for retail and field sales associates.
• Facilitate ongoing training and develop t...