Senior Employee Service Associate

IGT is seeking a Senior Employee Service Associate to support the delivery of People & Culture (P&C) shared services across the Americas region.

The role serves as a subject matter expert for HR processes, handles complex employee inquiries and transactions, and acts as an escalation point for sensitive or high‑impact cases.

Requirements

• 3–5+ years of HR experience, preferably within shared services, HR operations, or employee services.
• Experience handling complex employee inquiries and case management.
• Hands‑on experience with SuccessFactors and ServiceNow.
• Experience working with service delivery metrics, including SLAs and KPIs.
• Strong analytical, problem‑solving, and communication skills.
• Experience serving as a subject matter expert and mentoring team members.
• Proficiency in Microsoft365.
• Experience supporting U.S. HR operations, including benefits and leave processes.
• Exposur...