Senior Executive in Visitor Services
Singapore General Hospital • outram, Canada
Role Description
Elevate service standards as a Senior Executive in Visitor Services. Collaborate with the Head of Department to manage operations and address visitor concerns effectively.
In this critical role, you will support the Head of Department in overseeing visitor services by enhancing quality and satisfaction across all service points. This includes managing staff training, resolving complaints, and creating policies aimed at improving visitor experiences. Your leadership will be essential to maintaining high service standards and operational efficiency.
Key Responsibilities:
• Oversee daily operations at information counters
• Manage escalated complaint situations effectively
• Investigate and resolve service discrepancies
• Coordinate training and staff deployment efforts
• Develop and implement department policies
Requirements:
• Bachelor’s Degree required
• Excellent communication and interpersonal skills
• Experience in service operations and complaint re...
In this critical role, you will support the Head of Department in overseeing visitor services by enhancing quality and satisfaction across all service points. This includes managing staff training, resolving complaints, and creating policies aimed at improving visitor experiences. Your leadership will be essential to maintaining high service standards and operational efficiency.
Key Responsibilities:
• Oversee daily operations at information counters
• Manage escalated complaint situations effectively
• Investigate and resolve service discrepancies
• Coordinate training and staff deployment efforts
• Develop and implement department policies
Requirements:
• Bachelor’s Degree required
• Excellent communication and interpersonal skills
• Experience in service operations and complaint re...