Senior IT Service Delivery Executive
Connor, Clark & Lunn Financial Group (CC&L) • toronto, Canada
Role Description
Drive IT service delivery and operational improvements at Connor, Clark & Lunn Financial Group in Toronto. This senior-level role demands robust communication skills and technical leadership.
As the Senior Service Delivery Executive, you will lead the development of a high-performing service team while ensuring alignment between IT services and business needs. Enhance service management practices and deliver continuous improvements based on stakeholder feedback and operational insights.
Key Responsibilities: • Implement best practices in service delivery • Manage major incident resolution and communication • Collaborate with IT and business stakeholders • Oversee vendor contracts and performance metrics • Analyze operational data for process improvements
Requirements: • Bachelor’s degree in a relevant field • 10+ years in IT service management • At least 5 years of leadership experience • Strong knowledge of ITIL processes • Excellent communication and leader...
As the Senior Service Delivery Executive, you will lead the development of a high-performing service team while ensuring alignment between IT services and business needs. Enhance service management practices and deliver continuous improvements based on stakeholder feedback and operational insights.
Key Responsibilities: • Implement best practices in service delivery • Manage major incident resolution and communication • Collaborate with IT and business stakeholders • Oversee vendor contracts and performance metrics • Analyze operational data for process improvements
Requirements: • Bachelor’s degree in a relevant field • 10+ years in IT service management • At least 5 years of leadership experience • Strong knowledge of ITIL processes • Excellent communication and leader...