Senior IT Service Desk & Shared Services Leader

Forgent Power Solutions, Inc., based in Tijuana, Mexico, seeks a Head of Tier 1 IT Service Desk & Shared Services Lead. This senior leadership role is responsible for designing and operating a new in-house Tier 1 IT Service Desk, fostering a customer-centric culture while expanding IT shared services.

The position requires over 10 years of IT operations experience and a strong background in ITSM frameworks. A competitive salary of $115,000 is offered, along with opportunities for local talent development in Tijuana.