Senior Manager Collections - Consumer Goods

Responsibilities

• Lead the Order-to-Cash Process for a global client, leading a team of employees. Responsibility spreads across Billing and Collections related sub-processes.
• Lead Client and Internal partners with utmost care, analysing volumetric information, with a problem-solving attitude. Relationship management is key to succeed in this role.
• Supervise daily Billing and Collections operations
• Lead and mentor your team, providing guidance, training, and performance feedback.
• Monitor Billing and Collections KPIs and SLAs and implement corrective actions when needed.
• Review complex cases and escalated issues appropriately.
• Collaborate with cross-functional teams (Finance, Sales, Operations, Cash Application) to resolve discrepancies and support revenue recognition.
• Act as 2nd level of critical issue for client and take necessary action to get the resolution, connect with the customer about status and a...