Senior Manager Transformation at TD
TD Bank • toronto, Canada
Role Description
Lead the transformation agenda at TD as a Senior Manager in Toronto, Ontario. Drive cross-functional initiatives and governance for optimal service delivery and operational excellence.
In this strategic role, you will coordinate various transformation workstreams across business, technology, and operations. Focused on developing the Contact Centre of the Future, you will ensure governance and financial transparency in alignment with the broader business goals. Your proficiency in stakeholder management and robust financial acumen will be key in tracking transformation initiatives and communicating executive insights effectively.
Key Responsibilities:
• Coordinate cross-functional transformation workstreams effectively
• Establish and maintain governance practices and reporting cadence
• Develop executive-ready insights and storytelling for reporting
• Integrate AI initiatives within governance frameworks
• Identify risks and depen...
In this strategic role, you will coordinate various transformation workstreams across business, technology, and operations. Focused on developing the Contact Centre of the Future, you will ensure governance and financial transparency in alignment with the broader business goals. Your proficiency in stakeholder management and robust financial acumen will be key in tracking transformation initiatives and communicating executive insights effectively.
Key Responsibilities:
• Coordinate cross-functional transformation workstreams effectively
• Establish and maintain governance practices and reporting cadence
• Develop executive-ready insights and storytelling for reporting
• Integrate AI initiatives within governance frameworks
• Identify risks and depen...