Senior Operations Manager (Roadside – Home – Legal)
AXA Partners • montreal (administrative region), Canada
Role Description
Senior Operations Manager – Roadside, Home and Legal Customer Care
Are you a visionary leader with a passion for delivering exceptional customer experiences? Do you thrive in dynamic environments where strategic thinking and operational excellence combine to create real impact? If so, we want you to be the driving force behind our Roadside, Home and Legal Customer Service operations as our Senior Operations Manager.
What You’ll Be Doing
Strategic Leadership & Governance
- Member of Extended Excom, responsible for developing and managing the annual business plan and department budget to attain business goals with operational stability.
- Provide strong, dynamic leadership that mentors, develops, and guides team members to deliver an exceptional level of service through every customer contact.
- Responsible to spearhead change management strategies to achieve dramatically improved productivity and service performance levels in...