Senior Product Manager for Contact Centers
Ingram Micro, Inc. • mississauga, Canada
Role Description
Shape the future of customer interaction with Ingram Micro as a Senior Product Manager. This hybrid role focuses on optimizing the contact center ecosystem using AI-driven solutions.
Ingram Micro is looking for a Senior Product Manager responsible for transforming its global contact center landscape, particularly using NICE CXone. You'll enhance customer experiences by implementing data-driven strategies and intelligent automation. Your leadership will drive accountability across vendor relationships, ensuring high performance and operational excellence.
Key Responsibilities:
• Drive the global strategy and roadmap for NICE CXone
• Stabilize platform performance across international operations
• Reduce call abandonment and improve routing efficiency
• Enhance customer interaction journey through AI solutions
• Establish KPI frameworks linked to business outcomes
Requirements:
• Bachelor’s Degree in relevant field
• 8+ years in product management or contact...
Ingram Micro is looking for a Senior Product Manager responsible for transforming its global contact center landscape, particularly using NICE CXone. You'll enhance customer experiences by implementing data-driven strategies and intelligent automation. Your leadership will drive accountability across vendor relationships, ensuring high performance and operational excellence.
Key Responsibilities:
• Drive the global strategy and roadmap for NICE CXone
• Stabilize platform performance across international operations
• Reduce call abandonment and improve routing efficiency
• Enhance customer interaction journey through AI solutions
• Establish KPI frameworks linked to business outcomes
Requirements:
• Bachelor’s Degree in relevant field
• 8+ years in product management or contact...