Senior Production Support Engineer - Salesforce
Lorven Technologies Inc. • toronto, Canada
Role Description
Elevate your career as a Senior Production Support Engineer specializing in Salesforce in Toronto, ON with a hybrid work model. Bring your 7+ years of experience in enterprise applications and strong troubleshooting skills to enhance system stability.
We are looking for an experienced Production Support Engineer with a minimum of 7 years in a Capital Markets or Investment Banking setting. You will manage L2/L3 support for Salesforce and front-office applications, addressing incidents and ensuring system stability through automation and monitoring. This role requires collaboration with various teams while supporting ITIL processes.
Key Responsibilities:
• Provide L2/L3 support for Salesforce and front-office applications
• Manage incidents, service requests, and resolve production issues
• Conduct root cause analysis and implement preventive measures
• Oversee releases, deployments, and bug fixes with developers
• Monitor application performance and identify risks p...
We are looking for an experienced Production Support Engineer with a minimum of 7 years in a Capital Markets or Investment Banking setting. You will manage L2/L3 support for Salesforce and front-office applications, addressing incidents and ensuring system stability through automation and monitoring. This role requires collaboration with various teams while supporting ITIL processes.
Key Responsibilities:
• Provide L2/L3 support for Salesforce and front-office applications
• Manage incidents, service requests, and resolve production issues
• Conduct root cause analysis and implement preventive measures
• Oversee releases, deployments, and bug fixes with developers
• Monitor application performance and identify risks p...