Senior Quality Complaint Engineer

Senior Quality Complaint EngineerWe are currently in search of a Senior Quality Complaint Engineer to join our Quality Management department of the Marquardt Group in our location Irapuato (Mexico).
Responsibilities- Ensure compliance with the timely response to the Customer, derived from logistical issues.
- Monitor and maintain the Customer portals and ensure the correct filling of the information.
- Follow up on the KPIs related to their area of responsibility and take the necessary actions to comply with them.
- Ensure compliance with the requirements related to the position indicated in the IATF *****, ISO ***** and ISO ***** standards, specific customer requirements and the legal requirements of the area.
- Actively participate in the processes of Continuous Improvement and root cause analysis.
- Daily monitoring of the client's portals, or any other logistical notification received by them electronically or by other means, ensures that the required inf...