Senior Service Desk Analyst II | ITIL & PAM SME

Auxis LLC is seeking a Level II Support Specialist to manage complex technical incidents and enhance service delivery. This role demands strong hands-on support and interaction with customers via phone, chat, and email, ensuring timely solutions while complying with operational standards.

Candidates should possess at least 2-4 years of technical support experience, familiarity with ITIL practices, and proficiency in both English and Spanish. The position is pivotal to fostering team skill development and operational improvement.