Senior Solution Architect for Amazon Connect
Bell • ottawa, Canada
Role Description
Elevate customer experiences with Bell Canada as a Senior Solution Architect focusing on Amazon Connect. Lead the design and implementation of cloud transitions and integrations for enterprise clients.
In this management role, you will utilize your 7+ years in enterprise IT solution architecture, specifically in cloud-based contact center migrations. Responsibilities include architecting scalable Amazon Connect solutions, managing external partners, and overseeing complex integrations with AWS services and third-party systems. Your expertise in Conversational AI and machine learning will drive innovative customer experiences.
Key Responsibilities:
• Design resilient Amazon Connect solutions aligned with best practices
• Guide external delivery partners to meet quality standards
• Create integrations with AWS services and enterprise systems
• Implement Conversational AI using Amazon Lex and AWS tools
• Oversee migration strategies ...
In this management role, you will utilize your 7+ years in enterprise IT solution architecture, specifically in cloud-based contact center migrations. Responsibilities include architecting scalable Amazon Connect solutions, managing external partners, and overseeing complex integrations with AWS services and third-party systems. Your expertise in Conversational AI and machine learning will drive innovative customer experiences.
Key Responsibilities:
• Design resilient Amazon Connect solutions aligned with best practices
• Guide external delivery partners to meet quality standards
• Create integrations with AWS services and enterprise systems
• Implement Conversational AI using Amazon Lex and AWS tools
• Oversee migration strategies ...