Senior Specialist for Member Services at HOOPP
HOOPP (Healthcare of Ontario Pension Plan) • toronto, Canada
Role Description
Advance your career in the role of Senior Specialist at HOOPP, focusing on providing comprehensive service and education for members about pension benefits. This role requires excellence in communication and problem-solving to enhance member interactions.
In your position, you will address complex inquiries from members, process key transactions, and ensure prompt follow-ups on outstanding matters. You’ll also collaborate with teams across Plan Operations to identify enhancements and represent Member Services in various initiatives. Continuous learning and support for new staff will be vital parts of your role.
Key Responsibilities:
• Provide prompt, accurate information to members
• Cultivate professional relationships to assist decision-making
• Manage and monitor outstanding member inquiries
• Partner with teams to improve Member Services
• Actively engage in training and represent the team
Requirements:
• Degree or diploma in finance/business preferred
In your position, you will address complex inquiries from members, process key transactions, and ensure prompt follow-ups on outstanding matters. You’ll also collaborate with teams across Plan Operations to identify enhancements and represent Member Services in various initiatives. Continuous learning and support for new staff will be vital parts of your role.
Key Responsibilities:
• Provide prompt, accurate information to members
• Cultivate professional relationships to assist decision-making
• Manage and monitor outstanding member inquiries
• Partner with teams to improve Member Services
• Actively engage in training and represent the team
Requirements:
• Degree or diploma in finance/business preferred