Senior Specialist, Wallet Operations

Western Union • Sydney, Australia

Location Sydney, New South Wales
Job Type Full time
Posted June 09, 2026

Role Description

Role Responsibilities

Senior Specialist, Wallet Operations – Sydney, Australia

As a Senior Specialist, Wallet Operations, you will work closely with the operations team to support end to end wallet operations that keep both the business and customers moving. This is a highly hands on, execution focused role where you’ll be actively involved in the day to day running of wallet and card services, monitoring transactions, supporting funding and withdrawal flows, and ensuring supporting operational processes run smoothly and accurately.

  • You’ll assist with customer exceptions and escalations, working through transaction issues, failed payments, disputes, operational errors, and the monitoring and handling of overdrawn wallet accounts in line with applicable regulatory requirements and control standards.
  • Where required, you will engage directly with customers to explain account positions, gather information, and support resolution in a fair and app...

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