Senior Technical Account Manager at Autodesk
Autodesk • montreal, Canada
Role Description
Elevate customer success with Autodesk as a Senior Technical Account Manager. Use your AEC expertise to enhance technical adoption and drive measurable outcomes for enterprise clients.
In this senior role, you'll join Autodesk's Customer Success team, focusing on technical guidance for medium to large enterprises globally. Your responsibilities include establishing strong technical relationships, providing insights into customer success strategies, and advocating for the customer's needs within the technical adoption group. You will proactively manage key events, enhance customer experiences, and ensure compliance with service levels while addressing critical issues.
Key Responsibilities:
• Establish relationships as a technical advisor to clients
• Handle priority escalations and monitor service compliance
• Provide technical recommendations based on data analytics
• Collaborate with customers for efficient installation of applications...
In this senior role, you'll join Autodesk's Customer Success team, focusing on technical guidance for medium to large enterprises globally. Your responsibilities include establishing strong technical relationships, providing insights into customer success strategies, and advocating for the customer's needs within the technical adoption group. You will proactively manage key events, enhance customer experiences, and ensure compliance with service levels while addressing critical issues.
Key Responsibilities:
• Establish relationships as a technical advisor to clients
• Handle priority escalations and monitor service compliance
• Provide technical recommendations based on data analytics
• Collaborate with customers for efficient installation of applications...