Senior VP of Operations for Contact Centers
TDS Global Solutions • city of moncton, Canada
Role Description
Lead operational innovation as the Senior Vice President of Operations with our Client, a dynamic contact center organization. Influence client success and long-term growth across multiple teams and functions in this role.
In this executive position, you'll oversee significant BPO operations, implement scalable frameworks, and ensure P&L accountability. Your strategic insight will help build robust client relationships while fostering organizational excellence. The role is designed for a leader with proven experience and a passion for operational performance.
Key Responsibilities:
• Lead operational business reviews with stakeholders
• Implement process improvements for enhanced efficiency
• Oversee financial planning and revenue optimization
• Cultivate high-performing operational leadership teams
• Support strategic growth initiatives for business expansion
Requirements:
• 10+ years in BPO or contact center environments
• Strong track record in operation...
In this executive position, you'll oversee significant BPO operations, implement scalable frameworks, and ensure P&L accountability. Your strategic insight will help build robust client relationships while fostering organizational excellence. The role is designed for a leader with proven experience and a passion for operational performance.
Key Responsibilities:
• Lead operational business reviews with stakeholders
• Implement process improvements for enhanced efficiency
• Oversee financial planning and revenue optimization
• Cultivate high-performing operational leadership teams
• Support strategic growth initiatives for business expansion
Requirements:
• 10+ years in BPO or contact center environments
• Strong track record in operation...