Service Agent I (Gustavo A. Madero)

Perform a variety of over-the-counter customer service, administrative, and clerical duties while interacting with customers directly and indirectly.

• Assist customers by tracing packages, answering questions about FedEx products and services, and providing over-the-counter and phone service.
• Type or prepare various operations reports.
• Handle customers with packages in the cage and maintain a clear and clean appearance of the workplace/front counter, self and uniform.
• Maintain and audit records and files (airway bills) as assigned, review airway bills and register as necessary.
• Check packages for proper labeling, legality of content, weight and size, proper wrapping, insurance values, hazardous material requirements, and compliance with customs documentation.
• Provide administrative and clerical support to the Station Ops Manager.
• Interface with customers on customs‑related is...