Service Center Specialist

Koch • Zapopan, Mexico

Location Zapopan, Jalisco
Job Type Full-time
Posted May 30, 2026

Role Description

Your Job

You will provide timely technical, inquiry, and transactional support to employees, managers, and our broader HR/IT communities, playing a vital role in ensuring smooth operations and positive user experience.

Our Team

Join a team of curious, motivated professionals who value problem-solving, collaboration, and innovation. We support each other and encourage fresh ideas and experimentation. Together, we are transforming the IT and HR support journeys to provide seamless, exceptional experience for employees and business partners around the globe.

What You Will Do:

  • Provide empathetic, knowledgeable support to employees regarding payroll topics such as missing pay, pay discrepancies.
  • Research and resolve payroll-related inquiries by leveraging systems such as Eslabon (payroll), MyHR (data/transactions), ServiceNow (ticket/request management) and Kronos (Time and attendance system).
  • Clearly explain payroll and...

    • Ready to Apply?

    Apply for this Position