Service Center Team Lead

Lead and optimize the Service Center operations, ensuring an efficient order-to-delivery cycle, high customer satisfaction, and alignment with commercial objectives.

The role drives operational excellence, supports active sales execution, and leverages data to identify opportunities for growth and process improvement.

• Lead, coach, and develop the Service Center team to achieve performance and service goals
• Identify capability gaps and implement upskilling initiatives
• Oversee staffing, training, and performance management processes

• Plan, direct, and monitor end-to-end order management activities (Contilink, phone, manual entry)
• Ensure accuracy, efficiency, and compliance in operational processes
• Act as escalation point for complex or high-impact issues
• Build and mainta...