Service Delivery Manager
Fortinet, Inc. • burnaby, Canada
Role Description
Service Delivery Manager (Contract)
We are looking for a Contact Service Delivery Manager (SDM) to join the Security Operations as-a-Service (SOCaaS) team. Reporting to the Team Lead, Service Delivery, this role requires the following:
- Build trust and relationships with customers through successful SOCaaS delivery
- Customer management ownership, including issue escalation and resolution
- Keeping all SOCaaS Management stakeholders informed of customer status
- Identify and lead the development and improvement of Service Delivery processes
- Ownership of all SDM process deliverables
Responsibilities
- Coordinate directly with Pre-Sales teams with SOCaaS Proof-of-Concepts and Paid Customers onboarding.
- Support SOCaaS service delivery to customers in different stages of requirement gathering, onboarding, delivery, and customer service maint...