Service Delivery Manager, NBS IT Support

What You’ll Do:

• Translate strategic objectives set by the Sr. Manager into operational plans, priorities, and measurable outcomes
• Drive continuous improvement for all desks, ensuring alignment to evolving business needs and service expectations
• Own end-to-end service delivery, ensuring reliable execution through effective issue management, escalation, and cross-team coordination aligned to service standards
• Manage service performance using data-driven insights to drive accountability, stability, and continuous improvement
• Execute disciplined ITIL practices and knowledge-driven workflows to ensure consistent incident, request, and major incident management across teams and providers
• Ensure alignment between enterprise design standards and operational execution

What You’ll Bring:

• Bachelor’s degree in Information Technology, Business, or related discipline
• 10+ ...