Service Delivery Manager (San Pedro Tlaquepaque)
Link-Worldwide • tlaquepaque, Mexico
Role Description
Responsibilities
- Owns the customer operational business relationship of mid-size to large domestic accounts.
- Acts as a point of contact for operational & tactical issues of medium to high complexity, representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation & communication.
- Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
- Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
- Performs business analysis, identifies root cause, and develops recommendations/solutions to drive business improvements.
- Collaborates with regions/WW regarding service and...