Service Delivery Manager

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

We are seeking a Director‑level leader with end‑to‑end accountability for service quality, operational improvement, and experience outcomes across Service Delivery to join our Service Delivery function and own the identification, shaping, and delivery of high‑impact service and operational improvements across technology, operations, and client delivery.

This role is accountable for turning insight into action, using client, service, technology, and operational data to drive measurable improvements in reliability, experience, efficiency, and profitability. The focus is on driving realised outcomes that drive measurable impact. Collaborating closely with senior leaders across Service Delivery, Service Management, Technical Operations, Incide...