Service Desk Administrator (Remote)

Job Summary We are seeking a detail-oriented and proactive Service Desk Administrator to support day-to-day service desk operations for Australian clients. The role focuses on ensuring SLA compliance, efficient ticket management, technician coordination, and high-quality customer communication. The ideal candidate will have strong experience in ticketing systemsespecially Autotaskand the ability to manage multiple priorities while maintaining service excellence. Key Responsibilities Service Desk Operations Monitor and ensure all tickets are managed within defined SLA timelines Track ticket progress and escalate risks to SLA breaches Ensure technicians update and close tickets accurately and on time Technician Coordination Review technician timesheets to ensure timely and accurate submission Monitor time spent per ticket and flag inefficiencies or deviations Allocate onsite visits based on priority, location, and resource availability Coordinate with technicians to optimise workload and...