Service Desk Agent

At TCS Querétaro, we are hiring Bilingual Service Desk Agent Work Location: Pie de la Cuesta, Jardines de la Hacienda, or Campo Militar You must be available to work at any of these locations (location cannot be chosen).
Initial contact will be made via email.
Requirements: Availability to work on-site in Querétaro Minimum 80% spoken English Availability to work rotating shifts Minimum education: High school diploma (proof required) Main Responsibilities: Provide Level 1 technical support (no prior experience required; training will be provided) Assist international customers Documentation and reporting Ticket handling Customer support via phone, chat, and email We Offer: Direct permanent contract 100% payroll salary Benefits: 12 vacation days in the first year (increasing according to the law) 25% vacation bonus 30 days Christmas bonus (aguinaldo) Major Medical Insurance Life Insurance Grocery vouchers: $590 MXN monthly Be part of our team!