Service Desk Analyst (L1) Opportunity
ValueMomentum • toronto, Canada
Role Description
Join our managed services team as a Service Desk Analyst (L1) and become the essential first contact for IT support. Perfect for those who excel in troubleshooting and customer service.
This role offers a solid entry point into IT support, where you will assist users with desktops, laptops, and mobile devices. You'll troubleshoot issues related to Windows 10/11 systems and provide support for Microsoft 365 applications, ensuring effective communication during incident handling.
Key Responsibilities: • Handle first-line support for desktops, laptops, and peripherals • Troubleshoot issues with Windows 10/11 and enterprise applications • Provide support for Microsoft 365 applications and tools • Manage password resets and account unlock requests • Log incidents and keep ITSM platforms updated
Requirements: • Knowledge of Microsoft 365 user administration • Basic skills in Active Directory management • Understanding of DNS, DHCP, and VPN networking • Experience w...
This role offers a solid entry point into IT support, where you will assist users with desktops, laptops, and mobile devices. You'll troubleshoot issues related to Windows 10/11 systems and provide support for Microsoft 365 applications, ensuring effective communication during incident handling.
Key Responsibilities: • Handle first-line support for desktops, laptops, and peripherals • Troubleshoot issues with Windows 10/11 and enterprise applications • Provide support for Microsoft 365 applications and tools • Manage password resets and account unlock requests • Log incidents and keep ITSM platforms updated
Requirements: • Knowledge of Microsoft 365 user administration • Basic skills in Active Directory management • Understanding of DNS, DHCP, and VPN networking • Experience w...