Service Desk- Bilingue

HCL Service Desk Position

HCL is looking for a Service Desk with the following requirements.

Responsibilities

• Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.

Qualifications

• High school (B.Sc. or Diploma).
• 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
• Phone support experience is mandatory .
• Technical helpdesk or technical call center experience is necessary (6 months) .
• Willing to work in 24 x 7 operations.
• Great level of French spoken and written.

Benefits

• Life insurance
• Major Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable).
• Minor Medical Expense Insurance.
• Savings Fund (up to MXN $3,800 monthly)
• Food vouchers (u...