SERVICE DESK L1 - French Language

Service Desk L1 - French Language

This role requires an L1 Service Desk support specialist fluent in French, with strong customer‑service skills and experience in troubleshooting Microsoft 365, VPN, and on‑premise software and hardware.

• IT Service Desk experience 1‑3 years
• Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS‑Office etc.)
• Understanding of Windows X operating system
• Assisting with configuring/troubleshooting of software and hardware
• Experience working with ServiceNow to log, track, and close tickets
• Experience resolving IT issues via phone, email, and chat
• Excellent telephone etiquette and customer service
• Knowledge of Microsoft operating systems with emphasis on Windows X
• Experience with Outlook troubleshooting (permissions, calendar sharing, delegation, Windows laptop & Mac...