Service Desk Manager
Kerry • Santiago de Querétaro, Mexico
Role Description
The Service Delivery Manager role is tasked with the ownership for BAU Service Delivery within Kerry. The successful candidate is required to work within the ITIL framework, working with their peers across Kerry and managing 3rd Party Service Providers to deliver a high quality, seamless, end to end experience for the business and Kerry employees.
The role requires a “Can do, Customer Centric, Right 1st Time” attitude. Kerry ICT has tasked itself to improve service delivery across all elements of our ICT Landscape through Automation, Orchestration and best in class tooling with a view to enhance the business and employee experience. The successful candidate will be a key member of the management team to drive/deliver innovation, efficiencies and process improvements.
Key responsibilities