Service Desk Support II
Sysco • Costa Rica, Costa Rica
Role Description
JOB DESCRIPTION
The Service Desk Analystwill serve asthe first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone calls, email submissions, live chat support and managingnon-critical single user escalation requests.
Responsibilities
Addressing and resolving reported non-major incidents and requests; logging all incidents and requests in ServiceNow and reassigning tickets to other support groups where First Call Resolution is not possible
Successfully completing the required Corporate and Service Desk training objectives
Adhering to the Code of Conduct and Mission and Value statements
Being available for after-hours and on-call support as needed to maintain business continuity
Creating knowledge articles to promote c...