Service Operations Coordinator at L3Harris
L3Harris Technologies • burlington, Canada
Role Description
Join L3Harris as a Service Operations Coordinator in Waterdown, Ontario, where you will manage service processes and support customer commitments in a dynamic environment.
In this role, you will coordinate the repair and upgrade processes to ensure timely product returns. You will communicate effectively with internal teams, resolve delivery issues, and maintain capacity plans for the Service Centers. Your expertise will play a crucial role in enhancing service delivery and operational efficiency.
Key Responsibilities:
• Manage end-to-end repair and upgrade coordination
• Communicate service event statuses to teams
• Resolve issues impacting deliveries and revenue
• Chair meetings and ensure commitment fulfillment
• Track Returned Material Authorizations (RMA)
Requirements:
• 6 years of relevant experience or 2 years post-Secondary
• Effective communication skills in English
• Strong organization and time management abilities
• Analytical and problem...
In this role, you will coordinate the repair and upgrade processes to ensure timely product returns. You will communicate effectively with internal teams, resolve delivery issues, and maintain capacity plans for the Service Centers. Your expertise will play a crucial role in enhancing service delivery and operational efficiency.
Key Responsibilities:
• Manage end-to-end repair and upgrade coordination
• Communicate service event statuses to teams
• Resolve issues impacting deliveries and revenue
• Chair meetings and ensure commitment fulfillment
• Track Returned Material Authorizations (RMA)
Requirements:
• 6 years of relevant experience or 2 years post-Secondary
• Effective communication skills in English
• Strong organization and time management abilities
• Analytical and problem...