Servicenow Itsm Lead — 24/7 Incident & Change Mastery

Resideo is seeking an IT Service Management (ITSM) Manager responsible for core ITSM processes including Incident, Problem, Change, and Knowledge Management using ServiceNow.
The role focuses on ensuring operational stability and customer satisfaction across the enterprise.Key responsibilities include leading incident management, optimizing workflows, and aligning ITSM processes with ITIL best practices.
The ideal candidate will have 3-5 years of experience in ServiceNow ITSM and a strong customer-centric mindset.
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