Services Operation Excellence Intern

Intern – Services Operations (Digital Support & Technical Literacy) Department: Services Operations Location: Jakarta Employment Type: Internship 1. Position Summary The Services Operations Intern will support the team in managing digital service platforms and developing technical documentation. This role focuses on improving operational efficiency, standardizing processes, and strengthening product literacy through the creation and refinement of manuals and other technical content. 2. Key Responsibilities A. Digital Support Assist in managing digital service platforms such as service portals, ticketing tools, and knowledge bases. Perform data input, updates, and validation within service management systems. Conduct basic monitoring of system performance (service status, simple error logs). Prepare operational reports related to digital support activities. Escalate technical issues to the appropriate teams following established procedures. B. Technical Literacy & Documentation Support ...