Silver Hotel Group Guest Services Agent
Silver Hotel Group • toronto, Canada
Role Description
Enhance guest satisfaction as a Guest Services Agent at Silver Hotel Group. Deliver quality service and create positive first and last impressions for all guests daily.
At Silver Hotel Group, we are searching for a Guest Services Agent who is passionate about hospitality and dedicated to guest satisfaction. This role involves welcoming visitors, assisting with their needs, and providing exceptional service at our hotel. Your efforts will ensure guests feel valued and welcomed throughout their stay.
Key Responsibilities:
• Maintain a warm demeanor with guests and staff
• Process guest check-ins and check-outs smoothly
• Handle reservation requests and cancellations
• Assist with incoming calls and guest inquiries
• Collaborate with hotel departments for smooth operations
Requirements:
• Customer service experience, ideally at a hotel front desk
• Strong verbal and written communication skills
• Familiar with Word and Excel; experience with Maestro's/Oper...
At Silver Hotel Group, we are searching for a Guest Services Agent who is passionate about hospitality and dedicated to guest satisfaction. This role involves welcoming visitors, assisting with their needs, and providing exceptional service at our hotel. Your efforts will ensure guests feel valued and welcomed throughout their stay.
Key Responsibilities:
• Maintain a warm demeanor with guests and staff
• Process guest check-ins and check-outs smoothly
• Handle reservation requests and cancellations
• Assist with incoming calls and guest inquiries
• Collaborate with hotel departments for smooth operations
Requirements:
• Customer service experience, ideally at a hotel front desk
• Strong verbal and written communication skills
• Familiar with Word and Excel; experience with Maestro's/Oper...