Social Care Expert at Fidelity Canada
Fidelity International • toronto, Canada
Role Description
Elevate customer care at Fidelity Canada as a Social Care Expert! You'll optimize social media interactions while managing a flexible hybrid work schedule based in Toronto.
This vital role focuses on elevating customer experiences through social media channels. With a minimum of three years in professional roles, including two in customer care, you will lead strategic initiatives, drive meaningful engagement, and ensure regulatory compliance within workflows. Your technical skills will play a pivotal role in enhancing our social media ecosystem.
Key Responsibilities:
• Engage with customers across various social media platforms
• Manage day-to-day implementation of social tools
• Track conversations for compliance purposes
• Collaborate with stakeholders to improve customer insights
• Partner with community managers for new initiatives
Requirements:
• University degree in Business or related field
• 3+ years of relevant professional experience
• Experti...
This vital role focuses on elevating customer experiences through social media channels. With a minimum of three years in professional roles, including two in customer care, you will lead strategic initiatives, drive meaningful engagement, and ensure regulatory compliance within workflows. Your technical skills will play a pivotal role in enhancing our social media ecosystem.
Key Responsibilities:
• Engage with customers across various social media platforms
• Manage day-to-day implementation of social tools
• Track conversations for compliance purposes
• Collaborate with stakeholders to improve customer insights
• Partner with community managers for new initiatives
Requirements:
• University degree in Business or related field
• 3+ years of relevant professional experience
• Experti...