Soporte En Sitio

OverviewThe legal entity, Xerox, is a leading information technology and services company that has redefined the workplace experience for more than 100 years.We are currently seeking an Onsite Support Technician to provide direct support to our Santander client in Querétaro.Lo que harásAtender incidentes y solicitudes de usuarios en sitioRealizar mantenimiento preventivo y correctivo en equipos LexmarkGestionar tickets e incidentes en sistema (Dynamics 365)Preparar reportes en Excel sobre SLAs e incidentesControlar consumibles y solicitud de refaccionesWhat you will doHandle onsite user incidents and service requestsPerform preventive and corrective maintenance on Lexmark equipmentManage tickets and incidents in the system (Dynamics 365)Prepare Excel reports on SLAs and incidentsControl consumables and request spare partsLo que necesitas para tener éxitoCarrera técnica, técnico profesional o licenciatura relacionadaExperiencia mínima de 1–2 años en área similarConocimientos en Micro...