Spécialiste bilingue des soins aux patients /Bilingual Patient Care Specialist
Shoppers Drug Mart • bas saint laurent, Canada
Role Description
Bilingual Patient Care Specialist / Spécialiste bilingue des soins aux patients
Location: 400 Avenue Sainte-Croix, Saint-Laurent, Québec, H4N 3L4.
We’re looking for a Bilingual Patient Care Specialist to be the main point of contact for patients enrolled in our Patient Support Program, ensuring high-quality service and positive outcomes.
Responsibilities
- Serve as the single point of contact for patients and their prescribing physicians.
- Conduct welcome calls to gather information, introduce the program, and obtain patient consent.
- Explain program offerings, including case management, reimbursement, self‑injection training, prescription coordination and ongoing compliance.
- Understand the medication(s) in detail.
- Maintain expert knowledge of public and private reimbursement mechanisms within the assigned territory.
- Act as a patient advocate, exploring funding options, determining coverage details, and...