Spectrum Health Care Client Services Manager
Spectrum Health Care • mississauga, Canada
Role Description
Become a pivotal figure in client care as the Manager of Client Services at Spectrum Health Care, located in Mississauga. Lead initiatives to improve patient satisfaction and service quality.
This role requires a committed individual to manage the Client Care Coordinators and oversee patient scheduling efficiencies at Spectrum Health Care. You will address critical service challenges, ensure effective team collaboration, and engage in performance tracking for key metrics. Your leadership will guide the department towards continuous improvement in service delivery.
Key Responsibilities:
• Motivate staff to maintain quality care and customer loyalty
• Manage staffing assignments and overtime for coordination team
• Facilitate the resolution of complaints to boost satisfaction
• Oversee hiring, training, and orientation for new coordinators
• Identify trends and gaps for process enhancement
Requirements:
• Minimum of 5 years experience in healthcare
• Registe...
This role requires a committed individual to manage the Client Care Coordinators and oversee patient scheduling efficiencies at Spectrum Health Care. You will address critical service challenges, ensure effective team collaboration, and engage in performance tracking for key metrics. Your leadership will guide the department towards continuous improvement in service delivery.
Key Responsibilities:
• Motivate staff to maintain quality care and customer loyalty
• Manage staffing assignments and overtime for coordination team
• Facilitate the resolution of complaints to boost satisfaction
• Oversee hiring, training, and orientation for new coordinators
• Identify trends and gaps for process enhancement
Requirements:
• Minimum of 5 years experience in healthcare
• Registe...