Spence Customer Experience Specialist
Spence Diamonds Ltd. • city of langley, Canada
Role Description
Enhance customer journeys as a Customer Experience Specialist at Spence, a proud Canadian brand. Utilize your customer service expertise to ensure every client enjoys the full Spence experience.
In this role, you will be responsible for managing customer interactions, assisting in showroom operations, and maintaining a clean and organized environment. Your skills in conflict resolution and customer relationships will directly impact customer satisfaction and loyalty. Support the sales staff by efficiently handling inquiries and processing transactions.
Key Responsibilities:
• Provide extraordinary service and greet all customers
• Assist sales teams by guiding clients through the showroom
• Manage inventory for jewellery repairs and follow up with clients
• Handle phone and email inquiries professionally
• Conduct quality checks and ensure a great customer experience
Requirements:
• Minimum 1 year of customer service experience
• Excellent verbal and writt...
In this role, you will be responsible for managing customer interactions, assisting in showroom operations, and maintaining a clean and organized environment. Your skills in conflict resolution and customer relationships will directly impact customer satisfaction and loyalty. Support the sales staff by efficiently handling inquiries and processing transactions.
Key Responsibilities:
• Provide extraordinary service and greet all customers
• Assist sales teams by guiding clients through the showroom
• Manage inventory for jewellery repairs and follow up with clients
• Handle phone and email inquiries professionally
• Conduct quality checks and ensure a great customer experience
Requirements:
• Minimum 1 year of customer service experience
• Excellent verbal and writt...